Terms & Conditions
All custom Team Apparel sales are subject to Robinson Athletic Apparel’s Terms & Conditions stated below.
ORDERS – All customers must submit a 50% deposit for any team apparel order (unless percentage amount is adjusted by a Robinson Athletic Apparel (RAA) representative). The deposit will be applied to the order with the full balance due upon the time of final delivery (NO EXCEPTIONS). Deposit and payments can be made officially by Cash, Check, Money Order, Visa, MasterCard, AMEX. All deposits are non-refundable unless an extreme situation is warranted & and production has not began. If final payment is made by check, the check must clear before delivery of uniforms. Robinson Athletic Apparel will not release any portion of the order without full balance paid.
PURCHASE ORDERS – All high schools & colleges must submit a signed Purchase order prior to the order being placed. Once the uniforms are delivered the balance must be paid in full within 7 days of the delivery date
ORDER PLACING- All orders will be placed once a Robinson Athletic Apparel representative receives the following: 50% security deposit, collection of team information (Customized Design, Logos, Sizes, Names and Numbers), proof confirmation. The 4-6 week turnaround time begins once all information stated above is collected. Allow 4-6 WEEKS for all customized team apparel. Robinson Athletic Apparel will not guarantee delivery of any team apparel on any particular date or time.
ROBINSON ATHLETIC APPAREL PRICING – Pricing will be established and determined by a Robinson Athletic Apparel representative before any team order is placed. All pricing is determined by the customer’s design of uniforms and other (RAA) apparel. Prices are subject to change contingent upon the situation and circumstance (ex. Amount ordered, Package combinations, logo detail, embroidery work, etc…)
MINIMUM ORDERS – Any order under $250 must be paid in full. Robinson Athletic Apparel will only except a minimum of 5 jerseys or more ordered with the exception of any add-on to a previous order or customer mistake.
CANCELLATIONS & ORDER CHANGES – Any request of cancellation or changes of team information must be made within 4 business days from the date the order was placed. Any add-ons (within the 4 business day policy) to the customer’s current order will be accepted but, may not be delivered along with the customer’s initial team order.
RETURNS – No Robinson Athletic Apparel team uniforms or other team apparel may be returned. ALL SALES ARE FINAL.
LOSS OR DAMAGE IN TRANSIT – Robinson Athletic Apparel shall not be responsible for goods lost or damaged in transit. Customers will be responsible for checking its shipment upon delivery for total carton count and condition. Any shortage or evidence of damage must be reported to a Robinson Athletic Apparel representative within 2 calendar days of accepted delivery of all customers.
LIMITATION ON DAMAGES – Robinson Athletic Apparel shall not be liable for any loss or profit, interruption of the customer’s business situation, or any other special, consequential or incidental damages suffered by Customers
MISSPELLING OR MALFUNCTIONS – If there is any misspelling or malfunctions done and Robinson Athletic Apparel is at fault, Robinson Athletic Apparel will replace the item at no charge to the customer. The misspelled or malfunctioned item must be returned to Robinson Athletic Apparel in the same condition upon delivery.
MODIFICATIONS – No supplement, modifications or amendments of these Terms and Conditions shall be binding unless executed in writing by Robinson Athletic Apparel as an addendum and signed by both the customer and a Robinson Athletic Apparel representative.
LOGOS & ARTWORK – Robinson Athletic Apparel is TOTALLY not responsible for any unregistered logos or artwork submitted by the customer. With placing a team order, the customer is allowing Robinson Athletic Apparel to duplicate their logo for only the order specified. All custom logo work is not 100% guaranteed to the exact specifications of the customer.
ADVERTISING – All customers must submit all official advertising of Robinson Athletic Apparel products and advertising of Robinson Athletic Apparel’s name to Robinson Athletic Apparel for approval (in writing). Customers shall not advertise (RAA) apparel at discounted or reduced prices.
TERMS – All orders are subject to acceptance and approval from a representative of Robinson Athletic Apparel’s staff. All customers accept all terms when a payment is made and an order confirmation is received.